1. General Conditions / Applicability
1.1. These general conditions are applicable on all deliveries of items purchased from Aussie Blue Terpenes. and on all agreements concluded with Aussie Blue Terpenes. Aussie Blue Terpenes reserves the right to change or to extend the conditions from time to time.
1.2. By using the internet site of Aussie Blue Terpenes, (https://www.aussieblueterpenes.com.au) and /or by ordering goods the purchaser accepts these General Conditions and also accepts all rights and obligations as mentioned on the internet site.
1.3. In case of the purchaser referring to his General Conditions, those conditions are not applicable if there does not exist a previous written consent by Aussie Blue Terpenes.
1.4. The definition “Purchaser” extends to every visitor of the internet site that is to say every private person or corporate body that has or will have a contractual relation of any kind with Aussie Blue Terpenes.
2.1 The Purchaser confirms they are 18 years of age or older at the time of the purchase.
2.2. An agreement is concluded at the moment of payment by the Purchaser.
2.3. The Purchaser and Aussie Blue Terpenes agree that by using electronic ways of communication a valid agreement is concluded as soon as the condition of article 2.2. has been fulfilled. The absence of an original signature does not alter the fact of a binding nature of the offer and the acceptance of it. The electronic files of Aussie Blue Terpenes are valid as a presumption of proof, so far as permitted by law.
3.1(a). All prices in Australian dollars.
3.1. All prices on the site are subject to change.
3.2. The purchaser is responsible for any import duties, taxes, and tariffs.
3.3. The shipping cost is not included in the price, unless specifically mentioned.
4.1. Orders via this internet site are made via Bank Transfer or by Credit Card payment over the phone or Online Credit card payments.
4.2. We do not keep your credit card details.
5. Deliveries and terms of delivery
5.1. Orders are delivered as soon as possible. The terms of delivery mentioned in the internet site are only an indication and do not count as final. Aussie Blue Terpenes can put additional information concerning these terms of delivery on the internet site or make this information known in another written way. This information is only meant as an indication.
5.2. If a product is ordered by the purchaser is momentarily out of stock, information will be given about the availability. The purchaser will be informed of the delay by e-mail or by telephone.
5.3. Deliveries will be made to the address indicated by the purchaser at the conclusion of the agreement.
5.4. Aussie Blue Terpenes will take care of the delivery by mail or by any other means to be chosen by Aussie Blue Terpenes, for the account of the purchaser. Delivery by mail or in any other way will take place after the receipt of the payment for the products by Aussie Blue Terpenes. The ownership is handed over at the delivery itself.
5.5 Delivery will be made at risk of the client. Aussie Blue Terpenes cannot be held responsible for local restrictions because of legislation.
5.6 Delivery will be made as soon as the entire payment has been received.
5.7 We cannot be held responsible for damage or loss to the goods during shipping. We will not be held responsible for detained packages.
6. Guarantee and responsibility
6.1. For delivered products by Aussie Blue Terpenes, only the guarantee as established by the manufacturer of the products, is applicable.
6.2. Aussie Blue Terpenes cannot be held responsible for damage caused on purpose or caused because of serious fault, or that comes into existence because of circumstances that by law are automatically at the risk of Aussie Blue Terpenes. Aussie Blue Terpenes is never responsible for consecutive damage, trade damage, indirect damage or loss of benefit or turnover.
7.3. If Aussie Blue Terpenes is obliged to pay a damage fee, this damage fee will never be higher than the amount of the invoice relating to the product or the service which caused the damage.
6.4. Circumstances which, in any case, cannot be attributed to Aussie Blue Terpenes Australia are the following: strikes, lock-outs, illness, import-, export- or prohibition transit, transport problems, non respecting of obligations by sub contractors, production breakdown, atmospheric disasters, nuclear catastrophe, war or the threat of war, or fault of Aussie Blue Terpenes except by malicious intent or serious fault.
6.5. The legal responsibility of Aussie Blue Terpenes as established by law is unimpeded by the contents of these articles.
6.6. Without prejudice, there can be no question of a guarantee in the following cases : * the product has been altered; * the original invoice cannot be presented , has been altered or has been made illegible; * the defects are the consequence of a use that is not appropriate or that is injudicious; * damage that has been caused by malicious intent, serious fault or by negligence.
7. Product Use
7.1 Not for use in Electronic Cigarettes or Vaping products
8. Personal details
8.1. Aussie Blue Terpenes will only make use of the details of the purchaser according to its policy of privacy.
8.2. Aussie Blue Terpenes always applies the relevant rules and legislation of privacy.
9. Warranty; Return
- Warranty & Return
If you have a faulty item which you have purchased from us, email us or phone us so we can help you out with a replacement.
Most of our hardware device products come with a 30 day warranty unless otherwise stated on their product page. Purchasers should be aware that our atomizers and rechargeable batteries, consumable pods are functional devices that may fail or degrade over a period of time, especially if in constant use and are not covered under any warranty. Warranty is for faulty goods only and not for damage caused by misuse.
Please be aware that our items are personal use items and therefore once used or opened they cannot be refunded or returned. Ejuices & other liquid products are non-returnable due to OH&S reasons.
For all warranty replacement inquiries within this 30 day period, just email email@example.com or call us to arrange return of the product at buyers expense.
Upon inspection of the faulty product we will post a replacement back to your address or refund the faulty product as required.
- Cancellations & Refunds
Please be advised that we ship the next business day on all orders at worst and order cancellations need to be initiated prior to shipping. Once an order has been shipped we are unfortunately unable to cancel your order for you. For any order cancellation requests please email immediately to firstname.lastname@example.org with your order number so that we can enact this prior to shipping.
All refunds will be processed next business day, however please allow 3-5 days for funds to clear back into your account.
- Subject the rest of this policy, if for any reason you are unsatisfied with your purchase of a Aussie blue Terpenes Exclusive Brand product, you can contact us within 14 days of taking delivery and return the product. You will then receive a store credit or Refund for the purchase price of your product (excluding the initial delivery charges as set out in your order confirmation email).
- Products must be returned in their original packaging, along with all included accessories if applicable, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
- You must notify us via Email at Aussie Blue Terpenes within 14 days of taking delivery of your product and request a return under this policy.
- If there is no proof of the delivery date it will be assumed to be 3 business days from the date of dispatch of the product.
- The product must be returned to us within 10 business days of your request to return your product.
- You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
- After receiving the returned product, we will issue a store credit or Refund as soon as is reasonably practicable and you will be provided with e-mail acknowledgement.
- We reserves the right to make changes to this Change of Mind Policy without notice.
- This Change of Mind Policy is in addition to the Aussie Blue Terpenes Minimum Voluntary Warranty Policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.